Return Policy
Returns Policy
At HygenixPro, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day money-back guarantee. Please read the details below to understand our return process.
Returns Eligibility:
- You have 30 days from the date you received your item(s) to request a return.
- The item(s) must be in their original condition—unused, unwashed, and in the original packaging.
- Proof of purchase, such as an order confirmation or receipt, is required to complete the return.
How to Return an Item:
- Contact Us: Please email us at HygenixProInfo@gmail.com within 30 days of receiving your product to initiate a return. Include your order number and a brief explanation of why you are returning the item.
- Prepare the Return: Once your return request is approved, we will provide instructions on how to send the item back to us.
- Ship the Item: You are responsible for the cost of return shipping, unless the product was defective or incorrect. Be sure to use a trackable shipping method to ensure the safe return of your item.
Refunds:
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Exceptions:
- Certain items may be non-returnable, such as personalized products or final sale items. This will be indicated on the product page if applicable.
Exchanges:
If you received a defective or incorrect item, please contact us at HygenixProInfo@gmail.com, and we will arrange for a replacement or issue a refund.
Need Help?
If you have any questions about returns or our refund process, please contact us at HygenixProInfo@gmail.com.